HELP CENTRE

Yes. We offer free worldwide shipping on all orders. Most packages are shipped via DHL Express for fast, secure delivery.

Orders are usually shipped within 2 business day. Delivery times are 2–10 working days depending on your location.

Some watches may be shipped from our Amazon FBA warehouse (U.S. ,UK). If so, this will be clearly marked on the product page.

Yes. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

If you haven’t received your order within the expected time (usually within 7–11 business days), please contact us at custserv@richurus.com. We're happy to help.

If you wish to cancel an order, please email us at custserv@richurus.com as soon as possible. If the order hasn’t shipped yet, we will cancel and refund it right away.

All prices include tax. In rare cases, your country may charge additional import tax or VAT.

If you're notified, please pay it first and send us the tax receipt. We will fully reimburse the amount within 2 business days.

All watches are covered by a 12-month warranty starting from the delivery date. It covers movement or manufacturing defects.

The warranty does not cover damage to the strap, glass, or case, or damage caused by misuse, impact, water exposure (unless rated water-resistant), or normal wear and tear.

Email us with your order number and photos or video of the issue. We will evaluate and offer a solution (repair, replacement, or refund depending on the case).

Yes. We accept returns within 14 days of delivery for non-faulty watches. Watches must be unused and in original condition with all packaging and documents.

We support free return or exchange within 30 days of delivery if there is a quality issue. Please contact us first with your order number and clear photos.

Return shipping for non-faulty items is the customer's responsibility. If the return is due to a quality issue, we will cover the cost.

Simply add watches to your cart and follow the checkout process. You'll receive a confirmation email after placing your order.

Within 3 business day of placing your order.

Please email us as soon as possible. If your order hasn’t been shipped, we can update the address.

Please refer to our instruction manual or visit our product guide page.

Instructions Download

All our watches use automatic mechanical movements. We recommend manually winding the watch before first use by turning the crown clockwise about 20 times. After that, daily wear will keep the watch running. If not worn for an extended period (10+ hours), simply wind it again to restart.

Tag @richuruswatches and use #richuruswatches in your post. We often repost great customer photos!

Yes! We love working with creators. Contact us at custserv@richurus.com to collaborate.