SHIPPING POLICY

The vast majority of international shipping is operating as normal and being delivered within regular timeframes, however, there is the potential for slight delays at customs borders due to increased traffic and reduced workforces.

We are also temporarily unable to offer free shipping to a small number of locations. This is due to a lack of airline capacity and so we cannot ensure that your products will reach you in an acceptable timeframe. As soon as these delays are resolved we will be able to resume our free shipping option to these limited locations.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the courier.

Delivery times are based on average estimates provided by the courier and we cannot guarantee these.

For international orders, delivery times will depend on how efficient your country’s customs agents are, and can be delayed if there is a backlog at your countries particular postal processing centre - this is outside of our control. If you are experiencing issues with your shipment, please send an email to custserv@richurus.com and we will be happy to assist you in any way that we can.

Please also note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

If any issues come up regarding the shipment of your order, please send an email over to custserv@richurus.com and we will come back to you as quickly as possible. Once your order has been dispatched, Rich Urus is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the DHL, or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. 

Any issues with shipping must be reported to us within 14 days.

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 2 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

INTERNATIONAL TAXES & DUTIES

International orders may be subject to VAT, import taxes or other fees which your local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Rich Urus Watches, and thus cannot be refunded.

Items sent via DHL Express are unable to be 'returned to sender' and so it is the customers responsibility to understand if there are any local duties, taxes or other fees that would be due on arrival. We are unable to provide a refund should the package be refused by the customer on delivery.

RETURNS

By placing an order with Rich Urus Watches, you are responsible for the cost of return shipping back to us. Please refer to our returns policy for further information on how to return your packages.