Help Center

Yes. You will receive a shipping confirmation email with your tracking details once your order has been dispatched.You can also track your order anytime here:https://richurus.com/apps/track

If you haven’t received your order within the expected time (usually within 7–11 business days), please contact us at custserv@richurus.com. We're happy to help.

You can submit a cancellation or return request here:https://richurus.com/apps/return If your order has not been shipped yet, we will cancel it and issue a full refund.If the order has already been shipped or delivered, you can still return it within 30 days in its original condition for a full refund. Once the return is received and inspected, the refund will be processed back to your original payment method.If you need any help, just let us know or send email to custserv@richurus.com.

All our prices are tax-included, so you won’t need to pay any extra duties or VAT.

All watches come with a 12-month warranty starting from the delivery date.It covers movement or manufacturing defects.The warranty does not cover:Damage to strap, glass, or caseDamage caused by misuse, impact, water exposure (unless rated), or normal wear and tear

Email us with your order number and photos or video of the issue. We will evaluate and offer a solution (repair, replacement, or refund depending on the case).

Yes — we offer a 30-day risk-free return policy.If for any reason you are not completely satisfied with your purchase, you may return your watch within 30 days of delivery for a refund or exchange — no questions asked.✔ 30-Day Return Window✔ Unused / Original Condition✔ All Packaging & Accessories IncludedRefunds will be issued to your original payment method once the return is received and inspected.👉 Submit a return request here:https://richurus.com/apps/returnOr contact us anytime at:📩 custserv@richurus.com

If your watch arrives damaged, defective, or develops a fault within the first 30 days:✔ Return shipping is fully covered✔ You can choose a replacement or a full refund👉 Submit a return request here:https://richurus.com/apps/return Once your return request is approved, our team will email you a prepaid return label, so you can simply pack the watch and ship it back — quick and hassle-free.Refunds will be issued to your original payment method once the return is received and inspected.

Return shipping for non-faulty items is the customer's responsibility. If the return is due to a quality issue, we will cover the cost.

Please refer to our instruction manual or visit our product guide page.Instructions Download

All our watches use automatic mechanical movements. We recommend manually winding the watch before first use by turning the crown clockwise about 20 times. After that, daily wear will keep the watch running. If not worn for an extended period (10+ hours), simply wind it again to restart.

Tag @richuruswatches and use #richuruswatches in your post. We often repost great customer photos!

Yes! We love working with creators. Contact us at custserv@richurus.com to collaborate.